k111 Privacy Policy

1Introduction

k111 ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at k111.onl. In the course of providing our services to registered users ("you", "your", "User") — including cricket betting, live casino, slots, fishing games, bingo, and all other gaming and wagering features — k111 necessarily collects and processes personal data.

This Privacy Policy explains what personal data k111 collects, the purposes for which it is processed, the legal bases on which that processing rests, how long we retain it, who we share it with, and what rights you hold in respect of your data. This Policy applies to all users of k111, including Pakistani players accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other locations.

This Privacy Policy should be read together with the k111 Terms & Conditions, which govern the overall use of the Platform. By registering a k111 account or using any k111 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2Data We Collect

2.1 Registration Data

When you create a k111 account, we collect the information you provide during the registration process, which may include:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Pakistani mobile number or email address
• Password (stored in encrypted form — never readable by k111 staff)
• Preferred currency (PKR for Pakistani users)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to prevent underage gambling, k111 may request identity verification documents including a copy of your CNIC (Computerised National Identity Card), passport, or utility bill. This data is processed by k111 and/or its approved third-party KYC verification partner.

2.3 Financial Data

When you make a deposit or request a withdrawal, k111 collects financial transaction data including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT TRC20, Skrill, Neteller, or debit card), transaction reference numbers, amounts in PKR, and timestamps. k111 does not store full card numbers — payment card processing is handled by PCI-DSS compliant third-party processors.

2.4 Usage and Technical Data

k111 automatically collects certain technical data when you use the Platform, including your IP address, device type, browser type and version, operating system, session duration, pages visited, games played, bets placed, and click-path data. This data is used for platform analytics, fraud detection, and service improvement.

2.5 Communications Data

If you contact k111 via live chat, email, or any other channel, we retain records of that communication including timestamps, agent notes, and any attachments you share. This enables us to maintain continuity of support across interactions.

3How We Use Your Data

k111 uses personal data for the following specific purposes:

• Account Management: To create, maintain, and secure your k111 account; to authenticate your identity at login; to process password resets and OTP verification.
• Payment Processing: To process deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods; to facilitate withdrawal requests to your nominated payment account.
• Regulatory Compliance: To conduct identity and age verification; to comply with AML obligations; to fulfil any reporting requirements under applicable law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the Platform.
• Service Improvement: To analyse usage patterns, identify technical issues, and improve the Platform's performance, design, and feature set.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to enforce deposit limits, self-exclusion settings, and other responsible gaming controls activated by Users.
• Customer Support: To respond to your queries and complaints; to maintain support history for continuity of service.
• Marketing (with consent): To send promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.

4Legal Basis for Processing

k111 processes personal data only where a valid legal basis exists. The primary legal bases applicable to k111's data processing activities are:

• Contractual Necessity: Processing required to perform the contract between k111 and you (i.e., to operate your account, process payments, and provide gaming services).
• Legal Obligation: Processing required to comply with AML regulations, age verification obligations, and other applicable legal requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service analytics, where those interests are not overridden by your fundamental rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time.

5Data Sharing & Disclosure

k111 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. k111 shares personal data only in the following circumstances:

5.1 Payment Processors

To process deposits and withdrawals, k111 shares transaction data with its approved payment partners including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and international processors (Skrill, Neteller, crypto wallet providers). Each processor is bound by contractual data protection obligations and their own privacy policies.

5.2 Identity Verification Partners

For KYC compliance, k111 may share identification documents with approved third-party verification service providers. These providers process data solely for identity and age verification purposes and are prohibited from using it for any other purpose.

5.3 Fraud Prevention and AML

k111 may share data with fraud prevention agencies and financial intelligence units where required by law or where there is a legitimate interest in preventing financial crime, money laundering, or bonus abuse at scale.

5.4 Legal Disclosure

k111 will disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by a valid legal obligation, court order, or equivalent legal process. k111 will, where legally permissible, notify the affected User of any such disclosure request.

5.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of k111's business, User data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place. Users will be notified of any such change of ownership.

6Cookies & Tracking Technologies

k111 uses cookies and similar tracking technologies to operate the Platform efficiently, personalise your experience, and gather analytics data. The types of cookies deployed by k111 include:

• Strictly Necessary Cookies: Required for basic Platform functionality, including maintaining your logged-in session, storing your language and currency preferences, and securing your account. These cannot be disabled.
• Analytics Cookies: Used to understand how Users interact with k111 — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference Cookies: Store your Platform preferences such as odds format, game lobby layout, and notification settings between sessions.

You may control cookie settings through your browser preferences. Disabling certain cookies may impact the functionality of k111 features. k111 does not use third-party advertising cookies or cross-site tracking technologies.

7Data Retention

k111 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your active k111 account and for a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
• Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial regulations.
• KYC Documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Support Communications: Retained for two (2) years following the closure of each support ticket.
• Technical / Usage Logs: Retained for up to twelve (12) months for analytics and fraud investigation purposes, then anonymised or deleted.

Upon expiry of applicable retention periods, k111 will securely delete or irreversibly anonymise personal data.

8Data Security

k111 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place at k111 include:

• SSL/TLS encryption across all k111 web pages, including the login screen, cashier, and account settings.
• Passwords stored using industry-standard one-way hashing algorithms — plain-text passwords are never stored or accessible by k111 staff.
• Access to personal data restricted to k111 employees and contractors on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication (OTP) available for all User accounts to protect against unauthorised login.

9Your Rights

Subject to applicable data protection law, you hold the following rights in respect of your personal data held by k111:

• Right of Access: You may request a copy of all personal data k111 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data k111 holds about you.
• Right to Erasure: You may request deletion of your personal data where k111 no longer has a lawful basis for retaining it, subject to applicable legal retention obligations.
• Right to Restriction: You may request that k111 restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You may request that k111 provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on k111's legitimate interests, including profiling, and to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact k111 at [email protected] with your full name, registered mobile number, and a clear description of your request. k111 will respond within thirty (30) days of receipt of a valid request.

10Children's Privacy

k111 is strictly an adult platform. All services — including sports betting, casino games, and all other features — are available exclusively to users who are eighteen (18) years of age or older. k111 does not knowingly collect personal data from individuals under the age of 18. If k111 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor under your care has registered a k111 account, please contact us immediately at [email protected]. k111 cooperates fully with any investigation relating to underage gambling on the Platform.

11Third-Party Services

The k111 Platform integrates third-party services including game content providers, payment gateways, identity verification services, and analytics tools. These third parties operate under their own privacy policies and are selected by k111 on the basis of their data protection standards. k111 is not responsible for the privacy practices of third-party service providers; however, all providers integrated into the Platform are required to process User data only for the specific purposes for which they are engaged by k111.

The k111 Platform does not contain links to external websites other than as described in the Terms & Conditions. This Privacy Policy applies solely to data processed by k111 via the k111.onl platform.

12Changes to This Privacy Policy

k111 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at k111.onl/privacy-policy, with the date of last revision displayed at the top of the document. Where amendments are material — for example, where k111 begins processing data for a new purpose or shares data with a new category of third party — k111 will endeavour to notify registered Users via their registered email address or mobile number before the changes take effect.

Your continued use of the k111 Platform following publication of revised Privacy Policy terms constitutes your acceptance of the updated Policy.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about k111's data handling practices, please contact our support team. All privacy-related requests are handled with confidentiality and responded to within thirty (30) days.